This lesson will explain the role of the housekeeping department, basic functions, standards and expectations, and supervisory responsibilities in housekeeping. To learn more, visit our Earning Credit Page. The standard old trends in hotel guest supplies of keeping a chocolate on the pillow or other food amenities during turn down service, offering a welcome drink on check-in and providing complimentary Wi-Fi, no longer interests the guests now. The adult Ruth Stone looks back on her unrooted childhood. FRES HOUSEKEEPING DEPARTMENT GREEN CLEANING GUIDLINES Table of Contents: SECTION A SUMMARY AND INTENT SECTION B RESPONSIBLE PARTY STATEMENT AND TIME PERIOD SECTION C STATEMENT OF PURPOSE AND BENEFITS SECTION D REQUIREMENTS & PRODUCT RECOMMENDATIONS 1. This scenario was same for both bed and bath linens as well. Housekeeping Policies & Standards 3. Ozone laundry system evaluates hotel laundry operations and enables the housekeeping managers for cost and energy savings. Customizing and personalizing hotel guests supplies according to the specific preferences and demands of the guests and providing the best of quality services and facilities in guest’s supplies is another major challenge faced by housekeeping managers. Every guest could probably find the same white, plain and striped linens and same plain terry towels across every hotel they would visit. Keeping foot prints off the floor during rainy season is also a difficult challenge for housekeeping managers. They face major problem when selecting the materials like cotton, polyester, microfiber, nylon, wool, etc. As a member, you'll also get unlimited access to over 83,000 Depending on the size of the organization, the housekeeping department can be small or very large. Savannah has over eight years of hotel management experience and holds a master's degree in leadership. 2. These areas are cleaned multiple times a day. Housekeeping managers of many hotels even provide their guest with a linen menu which consists of a choice of pillows ranging from microfiber, cervical, soya, horse hair, memory foam, bamboo pillows and even a pillow concierge for assistance to ensure guests a happy sleep. Select a subject to preview related courses: In addition to ensuring the rooms are cleaned, the housekeeping department is in charge of communicating any issues to other departments. You can view samples of our professional work here. People may not often notice that Housekeeping contributes to the “living experience” but for sure they will feel it! Housekeeping departments play a vital role in today’s lodging industry. Housekeeping department is an important part of each hotel, which related to the hotel reputation and quality of se rvices. POSITION SUMMARY: Supervises all housekeeping employees, has the authority to hire or discharge, plans and assigns work assignments, give training for newly recruited employees, audit and inspects housekeeping personal work assignment and requisition supplies. The housekeeping department is a team of employees that is in charge of the cleaning tasks for an organization. Take care of the budget and budget controlling for the department. To make a hotel pleasing to a guest, it is a task of housekeeping to ensure the basic human need of comfort and security. (Schneider, Tucker & Scoviak-Lerner, 1999) CHAPTER 2: HOUSEKEEPING OPERATIONS. Summary | Description | Requirements | Salaries | Employment | Community : Careers / Maids and Housekeeping Cleaners : Job Description: Perform any combination of light cleaning duties to maintain private households or commercial establishments, such as hotels and hospitals, in a clean and orderly manner. It is unfortunately true that housekeeping department being the largest department is the least admired and appreciated department in a hotel, which is maybe because of its ‘back of the house’ identity, its limited contact with guests and its only job of cleaning and maintaining the hotel. What is the Difference Between Blended Learning & Distance Learning? Housekeeping managers need to create and circulate some strict rules to safeguard the guest’s valuable items being lost or stolen by the housekeepers. © copyright 2003-2021 Study.com. Now let's take a look at the base functions of the housekeeping department. The narrator, Ruth, and her younger sister, Lucille, rely on each other to survive. Housekeeping managers face a cost-cutting problem which diversely affects the quality and quantity of the guest supplies and amenities provided to the guests. The guests have expectations when it comes to the cleanliness of places they are paying to stay at. 2-1-3: Housekeeping software – Hotel housekeeping software is a web based system that helps to cut the cost, save the time and reduce the human effort for efficient and effective management of housekeeping jobs. Also, the guests are able to fill out surveys regarding the cleanliness of the hotel or cruise ship. Guests of today want the bathroom trending such as distinctive faucets and sinks, extravagant lighting systems, illuminated mirrors, glass paneled doors, which boosts the bathroom design. First, the supervisors and managers are in charge of figuring out which rooms need to be cleaned and assigning them to the housekeepers. credit-by-exam regardless of age or education level. Previously, hotel housekeeping used to have a maximum thread count of 400 but presently it has been lengthened to 1500 which ranges from 550 GSM to 700 GSM. {{courseNav.course.topics.length}} chapters | Housekeeping Department Cleaning services or housekeeping department is responsible for the cleanness and order in the hotel. This system replaces 80% of water, uses 50% less detergent and electricity in contrast to the traditional used methods. The basic functions of housekeeping include cleaning all of the areas of the facility, including guest rooms and public areas. Each morning, the housekeeping department stocks up hospitality carts with towels, fresh linens, cleaning supplies and toiletries, and housekeepers set out to their assigned floors. Duties will vary according to the employment environment but the basic tasks and skills required to perform the housekeeping … In the world of high-end guests who expect high-end amenities look for extravagant facilities and services. Sales and Admin Offices 7. As the hotel industry is focusing more on recycling inventory, waste composition and environment conservation, housekeeping department needs to make some habitual changes and in order to meet the primary challenges it necessarily needs to follow the latest trends going on in the hotel industry, some of which are given down below: Some of the general challenges and problems faced by Housekeeping managers includes managing back to back situations, mismanagement of jobs, pest controlling, cleaning linen and towels and laundry, replenishing guestroom amenities and bathroom toiletries, bed making challenges, seasonal challenges, dealing with cleaning chemicals and equipment’s, security of guest’s belongings, etc., some of which are detailed down below: There has been a scenario in hotel industry a few years ago wherein every hotel housekeeping used to repeat the same linens every year. 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