ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LensCrafters Customer Service. Manager Shawn served us. Our website collected and compiled various consumer reviews about Eyebuydirect and LensCrafters as well as customer ratings and recommendations for these brands. 351 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. The customer service is terrible. I felt like I was being manipulated and given the run around. LensCrafters ranks 116 of 494 in Medical Supplies and Equipment category. Toll free phone number: 1-877-753-6727 Welcome to the Lenscrafters complaints department brought to you by HissingKitty. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. I purchased new glasses with progressive lenses in October. A free inside look at company reviews and salaries posted anonymously by employees. Reviewers write the most about Lenscrafters Eyeglasses and give it 1.4 stars out of 5. LensCrafters Customer Service Center The lab is always down!!!! Contact Lenscrafters customer service for helpful, fast answers for your vision health questions and eyecare needs. You can find contact details for LensCrafters above. I won't argue for very long - I just take my business to other places. Glassdoor has 1,268 LensCrafters reviews submitted anonymously by LensCrafters employees. Our website collected and compiled various consumer reviews about LensCrafters and Pearle Vision as well as customer ratings and recommendations for these brands. Recent recommendations regarding this business are as follows: "Avoid LensCrafters in Menomonee Falls", "Stay away from … A free inside look at company reviews and salaries posted anonymously by employees. 12 Reviews For LensCrafters. Needing to see what the actual Manufacturing warranty is for my glasses that were purchased at LensCrafters? I had a warranty...my wife was there when I bought my glasses and 2 pair for her. Use this comments board to leave complaints and reviews about LensCrafters. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. My husband and I were in to get eye exams and new Glasses on September 1st. View HQ Business Complaints 1,293 LensCrafters reviews. Review authors value the most Insurance Plans Acceptance. I also purchased a warranty in which I was told it covered lenses and frames. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I told him that I wasn't abusive or destructive towards my glasses. How is the price of the products/service offered compared to the competition? Experienced poor customer service? Reviewers write the most about Lenscrafters Eyeglasses and give it 1.4 stars out of 5. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is ...4/5(1.3K) Working at LensCrafters: 570 Reviews Indeed.com I went in yesterday in the afternoon to voice my concern over a pair of glasses that the screw keeps on falling out. 6 reviews for LensCrafters, 1.0 stars: 'CONSUMER BEWARE! All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. 1,347 LensCrafters reviews. consumer reviews about lenscrafters: askirt. Write a Review Edit This Page. Buying an expensive piece of plastic is not always fun, but the team here loves to give advice and find you the best offers to make it less painful. Read 79 Customer Reviews for LensCrafters.com. Lenscrafters made good on one pair because I … Manager entered notes on the file, to do a remake if it happened again. We make it easy to file a formal complaint against Lenscrafters online. Was told that there was nothing to be done about. A free inside look at company reviews and salaries posted anonymously by employees. Use this comments board to leave complaints … All Stores > LensCrafters Locations & Hours > All Reviews; Average Customer Rating. LensCrafters is an international retailer of prescription eyewear and prescription sunglasses. Lenscrafters Customer Service Complaints We collected information about Lenscrafters Customer Service Complaintsfor you. Jul 01, 2010 My name is Jennifer, I am a representative for LensCrafters Corporate Customer … feb 21, 2012 bad customer service. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Review authors value the most Insurance Plans Acceptance. I am BEYOND PISSED! You can find contact details for LensCrafters above. Now I am not sure where the communication broke down between the stores, but I expect the store to honor the warranty. Judgment Type Complaint Dismissed Rule 3 506, Lancashire Education Authority Complaints, Jack In The Box Corporate Office Complaints, File Complaint Against Auto Insurance Company Florida, 2nd Annual Healthcare Complaints Management Conference, Virginia Attorney General Consumer Complaints. I went through the process of getting fitted and trained on how to use and maintain my contacts. I have been a victim of deception and fraud at the location stated above, I have evidence and proof of them... ive spent over a grand this location an the frames were tight so i went in to get them adjusted. Clarifeye robot eye doctor; Five times more measurements than regular test (Image credit: Lenscrafters) The real value you’re getting added is the in-store technology, which Lencrafters boasts is advanced and accurate in ways that actually make your vision sharper. Score 2.6. Review for: LensCrafters in Fairview Park, OH customer service. Very efficient and friendly - two ingredients to a positive and quick experience when buying new glasses. Most commonly, consumers tend to contact LensCrafters to ask questions about: Staff, Refund, Product/ Service. Discuss the issues you have had with LensCrafters and work with their customer service team to find a resolution. From Everything.Sucks. When I saw her pad it did show that I purchased the frames from the Kenwood store. Initial LensCrafters complaints should be directed to their team directly. The LensCrafters' customer service team wants you to find exactly what you're looking for when you visit our site. This company does respond, but not as often as you'd expect them to. I went to LensCrafters to get contacts. Lenscrafters review: Buying. Poor service, incorrect information given and not willing to correct the products, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. A free inside look at company reviews and salaries posted anonymously by employees. I told them that i didn't want to use my warranty. LensCrafters staff will inspect your product at the warehouse and, assuming no damage, will refund your credit card after about 7 to 10 days. Representatives will email you a prepaid shipping label so you can return the product. Our team will be in touch within 24 hours. I would really appreciate the help in fixing this problem once and for all. The glasses that were ordered on 9/15/2020 were to replace glasses that were originally purchased 7/15/2020... Lencrafter's is the very worst place to do business now avoid them!! LensCrafters Sucks Customer Reviews and Feedback. We have spent thousands at that store, but no more. © 2004-2021 ComplaintsBoard.com. 1,361 LensCrafters reviews. I told him that I wasn't satisfied with the product or the service. And causing the lens to come out of the assembly. You can call LensCrafters at (855) 589-8891 toll free number, write an email, fill out a contact form on their website www.lenscrafters.com, or write a letter to LensCrafters, Inc, 4000 Luxottica Place, Mason, Ohio, 45040, United States. 5 reviews of LensCrafters "The whole team here is fabulous! 1,323 LensCrafters reviews. I purchased insurance for my daughter'... Made a long complaint cant tell if it was recieved? Contact LensCrafters by sending us an email. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. I ordered my glasses; December 2, 2020, in enough time to have them done before my vacation, scheduled for December 22, 2020; however, I was called December 14, 2020 to receive my new glasses and was given the wrong glasses, the wrong prescription as well as the incorrect frames. She attempted to repair the frames but they are still lose. The trial contacts were ordered when I completed my eye exam. Initial LensCrafters complaints should be directed to their team directly. The sales lady is very hateful when you call to inquire about your glasses. I was told it would take 4-5 weeks as my contacts were special order. Please let me know if you can offer any assistance to correcting the issue. The front desk staff is absolutely horrible. And instead wanted to use the manufactures warranty to replace the frame, due to the issue happening 3 times. The mgr argued that I did not buy the frames from her because the employee # was not from her store (she showed me her pad), and that she knew all of her employee ID #'s. I walked in today on a slower Sunday and was greeted by two different women throughout my visit. If you want to return something or ask for a refund, just contact LensCrafters’ customer service line. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I bought glasses frame from the Kenwood, OH LC and took to the Florence Mall, Ky store and purchased the lenses. (10 = cheapest found, 5 = average) - 3 people rated the prices offered by the store a score of 2.03 LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 622 reviews. Search our online customer service and FAQ pages for answers to popular questions or visit our Contact Us page for more information, including our contact number and email. 27 reviews of LensCrafters "Maybe the management came to grips with their customer service complaints after John S gave them feedback. I was in the deerfoot city location on Aug.27 2019 because i had insurance on my current glasses purchased... Not bad, but could've been way better. File a Complaint PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. I am a longstanding customer of Lenscrafters, however, the last 3 pairs purchased, the anti-glare coating chips and peels and distorts my view. She said have a nice day! 1,379 LensCrafters reviews. Its stores usually host independent optometrists on-site or in an adjacent store. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. They really don't care if you ever get your glasses. i ordered glasses 12-27-1 received them 1-17-12 the prescription was wrong after being charged for an extensive eye exam. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. And wanted a better explanation as to why they kept on falling apart. All rights reserved. PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. I would like the email address of your vp of customer service so that person can become aware of how you respond to a legitimate complain! I will never go back to this place-by Jennifer (10, August, 2015) I told her that I would not return as a customer. LensCrafters customer service is here to provide helpful, fast answers to your questions and needs. William MatthewsNo response to Follow Up - Lenscrafters Customer Care Form - Ticket 200928000017On 9/26 we visited your store in Greenwood, In. Most commonly, consumers tend to contact LensCrafters to ask questions about: Staff, Refund, Product/ Service. The mgr started denying things before we ever got the story straight. There are links where you can find everything you need to know about Lenscrafters Customer Service Complaints. She will tell you to wait until you … I would like my full refund. to speak about an eye glass problem. We collected information about Lenscrafters Customer Complaints for you. Upon notifying the LensCrafters' representative that what he offered me was not what I ordered, although my eyes were examined as well, he informed me that it may be another three to four weeks before they could straighten out the problem, View HQ Business Complaints Are … LensCrafters … Contact LensCrafters customer service. 353 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. I have to stress that the salesperson and optometry apprentice were phenomenal. Very disappointed and feel very taken advantage of by Lenscrafters. There are links where you can find everything you need to know about Lenscrafters Customer Complaints. Warranty and store manager - Florence Mall, Ky store. I went in to pick up my Tiffany glasses which in total cost me over $800. I had prescription lenses for sunglasses ordered and received in may 2019 at lenscrafters. Do Not buy glasses at LensCrafters in Lubbock Texas. A free inside look at company reviews and salaries posted anonymously by employees. To find needed information please click on the links to visit sites with more detailed data. , 2007 and since then this brand received 622 reviews not as often you! Shipping label so you can find everything you need to know about LensCrafters Customer Center... ) 1,323 LensCrafters reviews submitted anonymously by employees inside look at company reviews and posted! Or the Service stores, but not as often as you 'd expect to! Purchased a warranty lenscrafters customer complaints which i was n't satisfied with the right information to make informed purchasing.. Prescription lenses for sunglasses ordered and received in may 2019 at LensCrafters positive and quick experience buying... Attempted to repair the frames but they are still lose the salesperson and optometry apprentice phenomenal. 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